People Management
Being a Great Coach
Coaching is an opportunity to contribute to another person’s development. It’s a 2-way partnership where you both share knowledge and experience in order to maximise the coachee’s potential and help them achieve their goals.
Good managers use coaching skills as part of their repertoire. The focus is on cooperation and facilitation of the other person's professional development.
Effective coaching skills involve two steps:
1. Understand your team member’s skill level and behaviour patterns
To do this, you need to:
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observe without judgment
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listen actively
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ask questions (inquire).
2. Facilitate your team member’s professional growth by creating a comfortable environment where action plans can be developed together
To do this, you need to:
