Accounts Management
Keeping It Simple? Or Slow?
Small businesses can be overwhelmed with complexity just as easily as the big guys. Use this list to consider if there are areas of your business that could be simplified in order to better serve your customers and employees.
- Are job descriptions, duties and responsibilities clearly defined? Or is there a lot of everyone doing whatever whenever because it needs to get done? This is not always a bad thing, but there has to be clarification regarding who is responsible for what. This prevents disappointment, confusion and resentment and fosters retention.
- On average what is the turnaround time for resolving a complaint or concern for a customer of your business?
- Are your customer complaint procedures clearly defined, incorporated in employee training and easy to use?
- Are there opportunities to share and learn from mess-ups so they won’t be repeated?
- Is there a way for employees to identify frequent problems with products or services, delays in delivery or roadblocks to superior service? Is it clear how employees go about solving these problems?
